First, we must state that our satisfaction level is quite high. 🙂 At Mr Usta, although very rarely, if you are not satisfied with the service you received, you can contact our customer service and submit your complaint. Depending on the problem you experienced, we offer various solutions, from sending an electrician again for free compensation to issuing refunds in different situations.

Customer satisfaction is the top priority in Mr. Usta’s business model. In this context, providing good service and quickly intervening in case of deficiencies is essential. Additionally, all our services are insured. For more details: https://mrusta.com.tr/tr/page/sigorta

You can specify the details of the service you need on our app or website and see the price of the service with these details. You can purchase the service with secure online payment by making a reservation for the day and time you want. After completing your order on our website or application, the technician will arrive at the specified day and time and provide the service you purchased.

Absolutely! You can unconditionally cancel your order or revise your reservation for a different date up to 72 hours before the service is scheduled to take place. For more details on cancellation: https://mrusta.com.tr/tr/page/iptal.

Payments for service purchases are made online. For orders you place through the application or website, you can make payments with a credit card, with installment advantages if you wish, through the iyzico infrastructure. If you place an order through our customer service, you will also make your payment with a credit card through a link sent to your phone via WhatsApp from our corporate line.

All Mr Usta services are provided by professional technicians who have a master craftsman certificate, have passed Mr. Usta’s detailed evaluation and audits, and have completed Mr Usta training. The technicians who come to your home arrive wearing Mr Usta uniforms, so you know that the people who come are from Mr Usta.